Technical Commissioning and Support Engineer

Location: Remote from Utah, USA, with regular travel to customer sites across North and South America. Approximately 50% travel within the US and internationally, including on-site commissioning and weekend on-call support.

Company

hirify.global provides IPTV, digital signage, video encoding, decoding, transcoding, archiving, streaming, and video wall processing technologies.

What you will do

• Configure, install, deploy, and commission Datapath video wall controller systems and associated hardware and software.
• Provide remote and on-site technical support, diagnose issues, resolve incidents, and maintain clear customer communications.
• Work with end customers, systems integrators, distributors, delivery partners, vendors, and internal teams during commissioning and handover.
• Manage assigned project milestones and deliverables within the agreed scope.
• Deliver product demonstrations and technical training to customers and partners.
• Maintain support cases, test results, FAQs, and knowledge base resources, including participation in an on-call rotation for 24/7 service agreements.

Requirements

• Customer-facing technical commissioning and support experience, preferably with AV or similar technologies.
• Knowledge of networking fundamentals, system configuration, troubleshooting, basic coding, and technical documentation.
• Strong written and verbal communication skills in English, together with logical problem-solving and analytical abilities.
• Strong organization, prioritization, interpersonal, and customer-service skills.
• Willingness and ability to travel extensively, approximately 50% of the role, within the US and internationally.
• Must have the right to work in the US. A bachelor's degree in Computer Science, Electrical Engineering, or a related field is preferred.

Nice to have

• Cisco networking training or certification.
• Education, hobbies, or work experience demonstrating an interest in IT, electronics, or AV systems.
• Proactive interest in learning new technical skills.

Culture & Benefits

• Remote, hybrid, and flexible working options where possible.
• Autonomy, individual empowerment, and an inclusive team environment.
• International collaboration with opportunities for continuous learning and career growth.
• Work-life balance and regular team meetups.
• Benefits focused on physical, emotional, and social wellbeing.

Hiring process

• Submit a CV and answer several short application questions through the applicant tracking system.
• First-stage online interviews: 27–28 August 2026.
• Second-stage virtual interviews: 2–3 September 2026.