People Shared Services Representative, II

Location: Mexico City, Mexico; hybrid work with adaptable hours

Company

hirify.global develops smart solutions that anticipate customer and partner needs and address workplace challenges.

What you will do

• Answer employee and former-employee questions about HR policies, procedures, benefits, and programs.
• Manage, document, research, resolve, and escalate inquiries through the People Team Service Center case management system.
• Maintain employee records and administer HR systems, including ServiceNow, ADP, Workday, Oracle Cloud, Degreed, SharePoint, and internal tools.
• Manage onboarding activities and provide rewards and benefits administration support.
• Prepare accurate employee payroll data for weekly, bi-weekly, or monthly pay cycles.
• Support internal and external audits and identify improvements to HR processes, policies, procedures, and content management.

Requirements

• In-depth knowledge of company benefits, HR policies, procedures, and programs.
• Strong written and verbal communication and the ability to provide timely, accurate employee support.
• Ability to research issues, resolve cases, maintain employee records, and escalate unresolved problems.
• Experience working with HR systems and preparing payroll data.
• Ability to collaborate with regional Centers of Excellence and follow established People Service Center standards.

Culture & Benefits

• Hybrid work and adaptable hours.
• Summer Flex Fridays and Focus Fridays.
• Annual company-wide well-being day.
• Focus on work-life balance, wellbeing, learning, collaboration, and career development.