обновлено 2 месяца назад
Senior Employee Service Associate (HR Operations)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Employee Service Associate (HR Operations): Supporting People & Culture shared services across the Americas by resolving complex employee inquiries, managing HR cases and transactions, and ensuring service quality with an accent on SuccessFactors, ServiceNow, compliance, and employee experience. Focus on escalating sensitive cases, improving HR processes, maintaining service documentation, and mentoring team members.
Location: Onsite in Zapopan, Jalisco, Mexico
Company
develops gaming and entertainment products, content, payment solutions, and related technologies for customers across more than 100 jurisdictions.
What you will do
- Resolve complex and sensitive employee inquiries throughout the employee lifecycle.
- Serve as a subject matter expert for HR processes, policies, and systems.
- Manage employee cases in ServiceNow and process complex HR transactions in SuccessFactors.
- Monitor SLAs, KPIs, case quality, and service trends to identify improvement opportunities.
- Maintain SOPs, knowledge articles, and process documentation.
- Support onboarding, training, mentoring, and collaboration with HR Business Partners, Centers of Excellence, and other stakeholders.
Requirements
- 3–5+ years of experience in HR, preferably in shared services, HR operations, or employee services.
- Experience handling complex employee inquiries and case management.
- Hands-on experience with SuccessFactors and ServiceNow.
- Experience working with service delivery metrics, including SLAs and KPIs.
- Strong analytical, problem-solving, communication, and stakeholder partnership skills.
- Experience supporting U.S. HR operations, including benefits and leave processes; exposure to Latin America HR operations is preferred.
Nice to have
- Experience with Latin America employment practices.
- Experience mentoring team members and serving as an HR process subject matter expert.
Culture & Benefits
- Work within a diverse, equitable, and inclusive environment.
- Collaborate across a global organization with more than 6,000 employees in 30+ countries.
- Operate with a focus on accountability, ownership, service excellence, continuous improvement, and operational quality.
- Follow applicable labor laws, company policies, audit requirements, and confidentiality standards.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →