Technical Customer Success Engineer (AI)

Location: San Francisco, United States; work arrangement: on-site

Base pay: $120,000–$250,000 per year

Company

hirify.global is a Series A software company building an AI-powered source of truth for how software products and codebases evolve.

What you will do

• Build and manage relationships with engineering leaders and their teams after the sale.
• Lead enterprise-wide implementations, including customer onboarding and product configuration.
• Teach customers how to use hirify.global and help them realize value quickly.
• Provide first-line technical support by investigating and answering customer questions.
• Gather customer feedback, inform product decisions, and contribute features that can reach production quickly.
• Collaborate directly with founders, engineers, and sales on strategic product and company decisions.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 3+ years of experience in customer success, solutions engineering, or technical account management at a developer tools or SaaS company.
• Strong understanding of software development lifecycles, Git, modern development workflows, codebase structure, and code review.
• Deep familiarity with GitHub, including pull requests, branching strategies, CI/CD pipelines, and GitHub Apps.
• Experience with agentic coding tools, LLM concepts, prompt engineering, AI-assisted code analysis, ASTs, and static analysis.
• Ability to manage enterprise accounts, drive adoption and expansion, and communicate effectively with both engineering and business stakeholders.

Nice to have

• Professional software engineering experience.
• Experience working at an early-stage startup.
• Knowledge of data security and compliance concerns related to third-party access to source code.
• Familiarity with Linear, Jira, and the competitive landscape of AI-powered code review tools.

Culture & Benefits

• Small, flat organizational structure with high individual ownership and autonomy.
• Direct collaboration with founders, engineers, and sales.
• Emphasis on accountability, craftsmanship, and improving the product.
• Early-stage startup environment requiring adaptability and willingness to work on high-risk, ambitious initiatives.
• Focus on building a product that customers actively value and use.