Support Engineer (Fintech)

Location: San Francisco, United States; hybrid work with 4 days per week in the office

Salary: $85,000–$130,000 per year plus equity and benefits

Company

hirify.global builds payment infrastructure for startups and publicly traded companies, processing tens of billions of dollars annually across in-store and online transactions.

What you will do

• Manage the Support ticket queue and resolve customer inquiries.
• Troubleshoot, debug, and document technical customer issues and solutions.
• Collaborate with Revenue, Product, and Engineering on projects, features, and support improvements.
• Build relationships with users, identify product gaps, and implement solutions.
• Represent customer needs in cross-functional product meetings.
• Participate in team learning focused on the payments ecosystem.

Requirements

• Degree in Computer Science, Engineering, or equivalent experience; DevBootcamp and non-college graduates are also considered.
• Experience with RESTful JSON APIs, cURL commands, SQL, scripting languages, debugging, log aggregators, and web technologies.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and handle a high volume of customer interactions.
• Strong foundational knowledge of APIs and experience with ticketing tools such as HubSpot.

Nice to have

• Experience at a SaaS company.
• Payments industry experience.
• Python, Ruby, or JavaScript experience.

Culture & Benefits

• Equity and employee benefits are included.
• Work closely with Revenue, Product, and Engineering teams.
• Participate in team learning and professional development.
• Work in a customer-facing engineering environment focused on payment infrastructure.