Application Support Engineer (Fintech)

Location: US Remote; candidates must be eligible to work in the US for full-time employment

Salary: $70,000–$88,500 per year

Company

hirify.global provides a digital sales and service platform for U.S. banks and credit unions, including digital banking, onboarding, data, marketing, and ACH fraud prevention solutions.

What you will do

• Classify, document, prioritize, and resolve customer-reported support tickets while maintaining SLAs.
• Analyze logs, run SQL queries, and investigate application, file-processing, API, SFTP, and integration behavior.
• Escalate complex issues with clear diagnostics and collaborate with cross-functional teams.
• Validate application updates, support deployments, and participate in on-call rotations for high-severity production incidents.
• Monitor alerts, logs, and dashboards to identify issues proactively.
• Document resolutions, perform root cause analysis, and recommend permanent fixes.

Requirements

• 2+ years of experience in B2B application support.
• Experience troubleshooting distributed systems across clients, vendors, and third parties.
• Extensive experience supporting a SaaS platform.
• Experience troubleshooting APIs, SFTPs, and integration points.
• Strong communication, client interaction, time management, and prioritization skills.
• Associate degree, coding or development bootcamp certification, or equivalent practical experience.

Nice to have

• Familiarity with NACHA and X9.37 file formats and processing.
• Proficiency in SQL and experience with Jira, ServiceNow, or similar ticketing systems.
• Experience in fintech or banking applications, including Positive Pay Solutions.
• Knowledge of cloud or monitoring tools such as Splunk, Grafana, New Relic, or Kibana.
• Experience with Google Workspace or similar collaboration tools and AI tools.

Culture & Benefits

• Remote-first work environment for U.S.-based employees.
• Diverse and inclusive workplace with a focus on professional growth.
• Unlimited paid time off.
• 401(k) with employer match and additional benefits.
• Employment sponsorship is not available.