Application Specialist PAS (Healthcare)

Location: Edinburgh, UK; regular travel to customer sites may be required, with projects involving up to five days away from home per week.

Company

hirify.global provides data technology and software platforms for healthcare, finance, manufacturing, and supply chain organizations worldwide.

What you will do

• Analyse healthcare customer processes, identify functional gaps, and recommend solutions using standard hirify.global products.
• Lead solution presentations, customer induction workshops, product demonstrations, and implementation consultations.
• Produce business requirements, process maps, solution designs, validation scripts, and handover documentation.
• Configure customer sites and participate in validating system configuration and migrated data.
• Troubleshoot implementation issues, coordinate fixes with project and product teams, and distinguish defects from change requests.
• Prepare training materials, train customer trainers, support dry runs, and provide on-site go-live support.

Requirements

• At least three years of healthcare experience with in-depth knowledge of PAS rules, workflows, and requirements in UK private and public hospitals.
• Excellent communication and consultative skills, including experience delivering customer training, workshops, and presentations.
• Experience working directly with customers and clinicians and communicating confidently with stakeholders.
• Experience contributing to multidisciplinary teams, writing functional documents, and mapping business processes.
• Knowledge of information systems and experience with software implementation, testing, or customer-facing IT services.
• Availability to visit customer sites and travel regularly when assigned to implementation projects.

Nice to have

• Experience as an Application Specialist or Configuration Specialist.
• Experience with change management and software testing.
• Experience working with public-sector, government, or private healthcare stakeholders.
• University degree in science, engineering, or a clinical discipline.

Culture & Benefits

• Work follows the hirify.global ARIES Customer Engagement Methodology and a culture of continuous improvement.
• Ongoing opportunities to learn new TrakCare functionality and share application knowledge with colleagues.
• Collaboration with customer, project, product, support, and other hirify.global departments throughout the implementation lifecycle.
• hirify.global provides 24×7 support for customers and partners worldwide.