AI Outcomes Manager

Location: New York City, NY; San Francisco, CA; or Seattle, WA. Hybrid policy requires staff to work from one of Anthropic's offices at least 25% of the time, with some roles requiring more office time.

Annual salary: $265,000–$320,000 USD. For sales roles, the stated range includes OTE; this role is described within Customer Success.

Company

Anthropic develops reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Build strategic relationships with decision-makers at complex, matrixed enterprise technology organizations and identify optimization and expansion opportunities.
• Own customer operations across the account lifecycle, including readiness, operational health, strategic alignment, enablement strategy, adoption intelligence, account plans, and Executive Business Reviews.
• Develop expertise in Claude API, Claude Code, Cowork, and other product surfaces to guide customers toward appropriate solutions and best practices.
• Drive consumption planning, usage optimization, ROI hypotheses, outcome measurement, and expanded investment across customer organizations.
• Lead change-management and adoption programs, including Train the Trainer initiatives, Centers of Excellence, and organizational enablement.
• Prioritize multiple business units and workstreams while building programmatic, repeatable customer-success motions and representing customer needs cross-functionally.

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
• Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the executive level, ideally across high-growth and established technology companies.
• Experience leading organization-wide change or adoption programs involving multiple functions and hundreds of users for products requiring C-suite sponsorship.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns, with the ability to communicate with developers, product managers, executives, and end users.
• Proven experience managing a portfolio of accounts, maintaining strong relationships, and driving measurable outcomes across multiple enterprise motions.
• Ability to collaborate cross-functionally, represent customer needs proactively, and rally stakeholders around solutions.
• Passion for AI and interest in responsible development of advanced systems; experience building with Claude Code and automating workflows with agents, skills, and tooling.
• Ability to bring order to ambiguity and take a hands-on approach.
• Bachelor's degree or equivalent combination of education, training, and experience in a field relevant to the role through coursework, training, or professional experience.

Culture & Benefits

• Collaborative environment focused on reliable, trustworthy, steerable AI and high-impact research.
• Competitive compensation, benefits, optional equity donation matching, generous vacation, and parental leave.
• Flexible working hours and office collaboration.
• Visa sponsorship is available, with reasonable efforts and immigration-lawyer support for eligible offers; sponsorship cannot be guaranteed for every role or candidate.
• Commitment to diverse perspectives and responsible AI development.

Hiring process

• Applicants may use AI during the application process according to Anthropic's candidate AI usage policy.
• Recruiters contact candidates from @anthropic.com addresses or identify vetted recruiting agencies; legitimate recruiters do not request money, fees, or banking information before the first day.