Customer Success Manager (AI)

Location: New York City, NY; San Francisco, CA; Seattle, WA. Expect all staff to be in one of the offices at least 25% of the time.

Salary: $260,000 - $315,000 USD

Company

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems.

What you will do

• Build trusting, strategic relationships with key customer decision makers.
• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise.
• Leverage your deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning.
• Monitor usage patterns and identify optimization opportunities.
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows.
• Own the customer experience across their lifecycle – managing comprehensive account and success plans grounded in the customer's business objectives.

Requirements

• 8+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• Experience working with both F10 and F500 technology companies, SaaS platforms, or digital-first businesses.
• Deep understanding of the AI landscape, including direct experience working for or with large technology companies with investments/products at every layer of the AI tech stack.
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders.
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each.
• We require at least a Bachelor's degree in a related field or equivalent experience.

Culture & Benefits

• Offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

Hiring process

• We encourage you to apply even if you do not believe you meet every single qualification.