Customer Success Manager (Cybersecurity)

Location: Tampa, Florida, United States — on-site

Company

hirify.global is building an AI-powered human security platform with security awareness training and attack simulations to reduce human risk from email, voice, video, and other AI-driven attacks.

What you will do

• Own a portfolio of customers as the primary post-sale contact.
• Lead onboarding and implementation to accelerate time-to-value.
• Build relationships with technical and business stakeholders and develop customer success plans.
• Monitor account health, adoption, satisfaction, retention, and other success metrics.
• Identify expansion opportunities and partner with Sales on upsells and cross-sells.
• Lead QBRs and EBRs, advocate for customers, and collaborate with Product and Support to improve the customer experience.

Requirements

• 3–6+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Experience with SaaS, cybersecurity, or technical products is preferred.
• Ability to manage relationships with technical and business stakeholders.
• Proven experience driving customer retention and expansion.
• Excellent communication, presentation, problem-solving, organization, and attention-to-detail skills.
• Experience with CRM or customer success tools such as Salesforce, Gainsight, or HubSpot.

Culture & Benefits

• High-impact opportunity to build and own customer-facing processes.
• Early-stage environment with influence over product and customer operations.
• Meaningful equity and competitive compensation.
• Medical, dental, and vision insurance.
• Unlimited paid time off, monthly connectivity reimbursement, and a 401(k) retirement savings plan.
• Free daily on-site lunch and covered on-site parking.