Technical Support Specialist (Liquid Cooling)

Location: Carrollton, Texas, United States; onsite role

Company

hirify.global develops advanced liquid cooling solutions for AI, high-performance computing, edge computing, and mission-critical data center infrastructure.

What you will do

• Provide post-sales technical support to customers, channel partners, and field service technicians.
• Diagnose mechanical, thermal, fluid, HVAC/R, and electromechanical system issues using structured troubleshooting.
• Analyze engineering documentation, including mechanical drawings, electrical schematics, bills of materials, service manuals, and CAD models.
• Perform root cause analysis and collaborate with Engineering, Quality, Manufacturing, Supply Chain, and Global Services teams on corrective actions.
• Support installation, commissioning, warranty evaluations, spare parts coordination, upgrades, and service recommendations.
• Document cases in CRM and service management systems and create troubleshooting guides, knowledge base articles, and best practices.

Requirements

• 2+ years of experience in technical support, field service, manufacturing support, product support, or equipment troubleshooting.
• Hands-on experience with mechanical, thermal, HVAC/R, industrial, fluid handling, or electromechanical systems.
• Technical diploma, associate degree, military technical training, or equivalent hands-on experience.
• Ability to read mechanical drawings, electrical schematics, wiring diagrams, bills of materials, assembly drawings, and service documentation.
• Experience diagnosing hardware issues, documenting technical resolutions in CRM or service platforms, and prioritizing multiple technical problems.
• Strong analytical, organizational, problem-solving, verbal, and written communication skills.

Nice to have

• Bachelor's degree in Mechanical, Industrial, or Electrical Engineering or a related technical discipline.
• Experience with liquid cooling systems, HVAC/R equipment, pumps, heat exchangers, hydronic systems, coolant distribution units, valves, or fluid management systems.
• Experience with root cause or failure analysis and continuous improvement initiatives.
• Familiarity with SolidWorks, AutoCAD, Salesforce, ServiceNow, SAP, Jira, or similar platforms.
• Experience supporting manufacturing, industrial equipment, data center infrastructure, or mission-critical systems; multilingual skills are a plus.

Culture & Benefits

• Work with innovative liquid cooling technology for AI, hyperscale, enterprise, and edge computing environments.
• Collaborate with engineering, manufacturing, quality, and global service teams.
• Consistent day-shift schedule.
• Paid time off, holidays, and benefits.
• Competitive pay with overtime opportunities and career growth within Global Services, Field Service Engineering, Technical Support Engineering, or Product Support.