Senior Engineer 1 - Technical Support (Frequency and Time Systems)

Location: MA - Beverly Tozer, United States

Annual base salary: $68,640–$205,000

Company

hirify.global develops semiconductor products and technology solutions for military, industrial, financial, space, and frequency and time synchronization applications.

What you will do

• Provide front-line technical and applications support for Microchip Frequency and Time Systems products to customers and internal sales teams.
• Learn and support primary reference standards, including atomic clocks, and troubleshoot customer issues involving timing and synchronization systems.
• Interpret schematics, assembly drawings, and production or manufacturing procedures.
• Log, document, and maintain customer cases in the CRM system, including timely status updates.
• Develop solutions or workarounds, escalate critical issues when necessary, and communicate proactively with customers and Technical Support Management.
• Support presales and post-sales engagements and deliver technical presentations and training based on customer requirements.

Requirements

• BS degree in Electrical Engineering.
• 4–6 years of relevant experience.
• Basic knowledge of frequency references, protocols, and network timing technologies, including NTP, PTP, IRIG, GPS, GNSS, network synchronization, and test methodologies.
• Ability to perform data analysis using proprietary software tools.
• Effective written and verbal communication skills, including readiness to participate in phone and web-based conference calls.
• Proficiency with Microsoft Windows and Office.

Nice to have

• Four or more years of technical support or customer service experience.
• Systematic problem-solving approach, strong organization, attention to detail, and proactive communication.
• Ability to work effectively in a team environment.

Culture & Benefits

• Full-time employment with no travel required.
• Health benefits begin on the first day.
• Retirement savings plans and an employee stock purchase program with a two-year look-back feature.
• Total compensation includes base pay, restricted stock units, and quarterly bonus payments.
• Physical activity is primarily seated, with approximately 80% sitting, 10% standing, and 10% walking.