Fraud Ops Supervisor (Fintech)

Location: Currently remote, with a planned flexible hybrid model centered on hubs in Mexico City, Guadalajara, Bogotá, Buenos Aires, Rio de Janeiro, and São Paulo. Weekend coverage is mandatory, with two weekdays off.

Gross monthly salary: $35,000 MXN, plus equity participation.

Company

hirify.global is building an AI-powered WhatsApp financial ecosystem for Latin immigrants in the U.S., using blockchain and stablecoins to enable cross-border remittances.

What you will do

• Lead and develop Fraud Investigators and Chargeback Analysts across real-time review, investigations, dispute management, and escalations.
• Run standups, one-to-ones, performance reviews, coaching plans, and internal promotion processes.
• Own SLA, QA, chargeback win rate, and investigation accuracy metrics, translating patterns into operational improvements.
• Handle complex and compliance-sensitive escalations while maintaining customer experience and service continuity.
• Oversee investigation documentation, evidence quality, chargeback representment, and filing accuracy.
• Collaborate with Fraud Investigations, Data, QA, Strategy, Product, and Engineering on fraud patterns, rules, and operational issues.

Requirements

• At least 2 years leading, coaching, and managing the performance of a customer-facing operations team in fintech, technology, or a fast-paced startup.
• Experience working with operational targets and using metrics to improve team performance.
• Clear and direct communication skills for one-to-ones, standups, coaching, and stakeholder collaboration.
• Upper-intermediate English or above (B2+) for cross-functional communication.
• Willingness to work rotating shifts, on-call coverage, and every weekend in exchange for two weekdays off.
• Open to the current remote setup and a future hybrid arrangement at one of the listed Latin American hubs.

Nice to have

• Fraud operations, chargeback dispute management, or financial crime investigation experience.
• Knowledge of Visa and Mastercard dispute processes or chargeback representment.
• Experience with Sardine, Kount, or similar fraud platforms.
• Exposure to U.S. consumer financial regulations such as FDCPA, TCPA, GLBA, or Reg E.
• Experience with data, risk, fraud pattern analysis, or rule development.

Culture & Benefits

• Equity participation and annual performance bonus.
• IMSS, Infonavit, aguinaldo, food and Wi-Fi vouchers, wellness and medical coverage.
• Unlimited paid time off and access to a Coursera license.
• Opportunities for professional advancement in an entrepreneurial environment.
• Culture focused on transparency, agility, customer-centricity, and constructive feedback.