Shopper Risk Operations Team Lead (Fintech)

Location: Remote from Argentina; Monday-Friday, 9:00 am-5:30 pm local time (Central time zone).

Company

hirify.global is a fintech company providing interest-free installment payment solutions that support consumer shopping and merchant sales.

What you will do

• Direct the daily operations of the Shopper Risk Operations team and track team and individual performance.
• Ensure compliance with department processes and company policies while meeting operational performance metrics.
• Analyze data to identify fraud trends, scam merchants, dispute drivers, and chargeback risks.
• Recommend process improvements and product enhancements to improve productivity and chargeback win rates.
• Plan staffing around escalation volumes and complexity to ensure chargebacks meet response deadlines.
• Coach team members through guidance, training, and career development support.

Requirements

• At least two years of management or relevant operations team management experience in e-commerce or banking.
• Bachelor’s degree from an accredited academic institution.
• Experience analyzing data and making impactful decisions in a fast-paced, sometimes ambiguous environment.
• Proficiency with word-processing and spreadsheet software, including Google Suite or Microsoft Office.
• Ability to protect personally identifiable information and strong attention to detail, problem-solving, analytical, business judgment, and communication skills.
• Required experience using Claude or equivalent large language model tools to enhance productivity, research, and communication.

Nice to have

• Four years of fraud prevention or chargeback processing experience.
• Two years of management experience in fraud prevention or chargeback operations.
• Knowledge of payment processing concepts and procedures.
• Experience with chargeback or fraud case management software.

Culture & Benefits

• Full-time, non-exempt hourly employment.
• Fast-paced environment with emphasis on calculated risk-taking and rapid execution.
• Culture focused on high standards, accountability, respectful challenge, trust, and delivery of results.
• English resumes are required.