Shopper Risk Operations Team Lead (Fintech)

Location: Remote from Brazil; Monday–Friday, 9:00 am–5:30 pm local time (Central time zone).

Company

hirify.global is a fintech and retail technology company providing interest-free installment payment solutions that help consumers shop more accessibly and help merchants increase conversions and order values.

What you will do

• Direct daily shopper risk operations and fraud prevention activities.
• Measure and track team and individual performance against operational metrics.
• Analyze data to identify fraud trends, scam merchants, dispute risks, and chargeback drivers.
• Recommend process improvements and product enhancements to improve productivity and chargeback win rates.
• Manage staffing levels and escalation coverage so chargebacks are processed before response deadlines.
• Coach team members and provide guidance and training resources for career development.

Requirements

• At least two years of management experience or relevant experience managing an operations team in e-commerce or banking.
• Bachelor’s degree from an accredited academic institution.
• Proficiency with word-processing and spreadsheet tools such as Google Workspace or Microsoft Office.
• Ability to safeguard confidential personally identifiable information.
• Strong data analysis, problem-solving, communication, business judgment, attention to detail, and multitasking skills.
• Demonstrated experience with Claude or equivalent large language model tools is required.

Nice to have

• Four years of fraud prevention or chargeback processing experience.
• Two years of management experience in fraud prevention or chargeback operations.
• Experience with payment processing concepts and procedures.
• Experience using chargeback or fraud case management software.

Culture & Benefits

• Fast-paced environment with opportunities for career advancement.
• High standards, direct communication, respectful collaboration, and accountability for results.
• Encouragement of calculated risk-taking and continuous improvement.
• Full-time hourly, non-exempt position.
• Only English resumes will be accepted.