Shopper Risk Operations Team Lead (Fintech)

Location: Remote from Colombia; Monday–Friday, 9:00 am–5:30 pm local time, aligned with the Central time zone.

Company

hirify.global is a fintech and retail company providing interest-free installment payment solutions designed to improve the shopping experience and increase merchant conversions and order values.

What you will do

• Direct daily shopper risk, fraud prevention, and chargeback operations.
• Measure team and individual performance and ensure compliance with operational processes and company policies.
• Analyze data to identify fraud trends, scam merchants, product risks, disputes, and chargebacks.
• Recommend process improvements and product enhancements to improve productivity and chargeback win rates.
• Maintain staffing levels and advise on staffing needs based on escalation volume and complexity.
• Coach team members through guidance, training, and career development support.

Requirements

• At least two years of management or relevant operations team management experience in e-commerce or banking.
• Bachelor’s degree from an accredited academic institution.
• Proficiency with word processing and spreadsheet tools such as Google Suite or Microsoft Office.
• Ability to safeguard personally identifiable information and make effective decisions in fast-paced, ambiguous situations.
• Strong attention to detail, multitasking, problem-solving, analytical, business judgment, and communication skills.
• Demonstrated experience with Claude or an equivalent large language model is required; only English resumes will be accepted.

Nice to have

• Four years of fraud prevention or chargeback processing experience.
• Two years of management experience in fraud prevention or chargeback operations.
• Experience with payment processing concepts and procedures.
• Experience using chargeback or fraud case management software.

Culture & Benefits

• Full-time remote work from Colombia.
• Fast-paced environment with opportunities for career advancement.
• Culture focused on high standards, independent action, trust, constructive disagreement, and delivering results.