Customer Success Manager (Identity Security)

Location: Hybrid in San Francisco, United States

Company

hirify.global builds identity governance and intelligent access management solutions for enterprises in the AI era.

What you will do

• Rebuild customer success practices, including processes, metrics, and team culture.
• Troubleshoot customer integrations and configuration issues, resolving problems directly and escalating complex cases to engineering.
• Own customer health, renewals, retention, and proactive engagement through scalable frameworks and leading indicators.
• Partner with product and engineering to represent customer needs and influence the product roadmap.
• Manage strategic customer relationships from onboarding through advocacy, advising enterprises and AI startups on access management and security.

Requirements

• 6+ years of experience in customer success, account management, or solutions engineering.
• Demonstrated ability to drive customer outcomes at scale and create repeatable frameworks.
• Technical fluency, including the ability to solution with customers and work with infrastructure-as-code tools such as Terraform.
• Experience in or adjacent to identity, access management, or cybersecurity.
• Comfort working in a fast-changing startup environment with ambiguity.

Nice to have

• Experience at a Series A–C company or in an early-stage environment.

Culture & Benefits

• Player-coach role combining hands-on customer work with building a scalable customer success function.
• Opportunity to shape customer success practices and influence the product roadmap.
• Work with customers ranging from Fortune 500 enterprises to AI startups.