Launch Operations (AI)

Location: San Francisco, United States; on-site

Employment type: Full time

Company

hirify.global is building an AI-native revenue platform that unifies CRM, sequencing, call recording, enrichment, and pipeline management in one enterprise software product.

What you will do

• Own the full customer onboarding process from contract signature through go-live.
• Run onboarding calls and align customers on ICP, TAM, signals, and outbound strategy.
• Translate customer goals into onboarding plans and deliver high-quality TAM, signal, and outbound setups.
• Manage timelines, stakeholders, deliverables, and handoffs across multiple customer accounts.
• Create and refine onboarding playbooks, templates, workflows, and quality standards.
• Surface customer feedback and friction points to Product and Engineering to improve the platform.

Requirements

• High agency, ownership, and ability to take responsibility in ambiguous situations.
• Strong operational mindset with attention to detail and execution quality.
• Ability to work directly with founders, CROs, and GTM leaders.
• Ability to manage multiple workstreams and customers simultaneously.
• Clear, confident communication and strong organizational skills.
• Systems-thinking approach to turning complex or unstructured processes into scalable operations.

Nice to have

• Background in RevOps, Sales Ops, or GTM Ops.
• Experience in forward-deployed or implementation roles.
• Consulting or technical customer success experience.
• Experience as a systems-oriented SDR or AE.

Culture & Benefits

• High-autonomy, high-pace working environment.
• Opportunity to build foundational onboarding systems from 0 to 1.
• Direct collaboration with founders, revenue leaders, Product, and Engineering.
• Opportunity to influence product development through early customer experience.