Case Coordinator

Location: Toronto, Canada; hybrid office and remote work

Salary: CAD 50,000–55,000 per year

Company

hirify.global provides virtual care solutions, including primary care, mental health, expert medical services, devices, and licensed healthcare platforms.

What you will do

• Create cases and coordinate medical records transfers with case managers and providers.
• Assist members with case-related support, follow-up, scheduling, and communication.
• Manage call logs and cases in Boost and Salesforce, maintaining accurate documentation and information integrity.
• Coordinate provider and specialist selection using internal databases and schedule calls between members and providers.
• Maintain digital and physical record-filing systems and provide administrative support to providers and case managers.
• Escalate case-related questions and concerns while supporting case progression with the clinical team.

Requirements

• 3–5 years of experience in a fast-paced professional office environment; hospital, physician practice, or medical-office experience is preferred.
• Knowledge of medical terminology and strong organizational, multitasking, problem-solving, and deadline-management skills.
• Excellent verbal, written, and telephone communication skills.
• Ability to work independently and collaboratively with minimal supervision.
• Proficiency with Microsoft Word, Excel, Outlook, Teams, Adobe Acrobat, and technology used for medical records.
• Post-secondary degree strongly preferred.

Nice to have

• French Canadian bilingual skills.
• Experience with medical imaging software.
• Medical office experience.

Culture & Benefits

• Support accessible virtual healthcare for millions of Canadians, including rural communities and provincial health systems.
• Work in a collaborative healthcare network focused on clinical quality and safety.
• Access opportunities for learning, growth, and lateral career development through multi-skilling.
• Join an inclusive workplace committed to accessibility, diversity, and equal opportunity.
• Travel is estimated at no more than 10%, subject to business needs.