Claims Coordinator, PSA

Location: Santa Ana, California, United States; onsite five days per week

Salary: $20.50–$23 per hour

Company

hirify.global provides grading, authentication, vaulting, and sales services for collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

What you will do

• Receive, review, and process customer payment requests related to claims.
• Draft and send settlement and release agreements.
• Maintain accurate insurance logs and detailed claim records.
• Track claim correspondence, decisions, and payment status.
• Guide customers through claims by phone and email.
• Work with internal stakeholders to resolve inquiries and process payments.

Requirements

• High school diploma or equivalent; a college degree is preferred.
• At least 2 years of administrative experience.
• Strong organization, communication, time-management, and prioritization skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, and Google Suite products.
• Must be authorized to work in the United States. The role requires lifting and moving materials weighing up to 40 pounds and extended periods of sitting or standing.

Nice to have

• Knowledge of Salesforce.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• 401(k) matching plan.
• Paid vacation and ten company-paid holidays.
• Employee discounts on select grading services.
• Some teams offer flexible schedules and varying shifts.
• Celebrations, holiday events, and team-building activities.