Senior Customer Care Training Lead, PSA

Location: Onsite at the Santa Ana, California headquarters; candidates must be authorized to work in the United States.

Salary: $28 per hour.

Company

hirify.global provides technology-enabled grading, authentication, vaulting, and sales services for collectibles through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Lead training for new hires, temporary employees, and existing PSA Customer Care employees.
• Build annual training programs and prepare teaching plans.
• Support onboarding and training for new and temporary employees.
• Communicate with team members, trainers, technical writers, and colleagues across Operations and Customer Care.
• Identify future training needs and create training curricula with guidance from the PSA Customer Care Manager.
• Improve policies, procedures, and processes by identifying issues, implementing solutions, measuring improvements, and preparing documentation and reports.

Requirements

• 4–6 years of experience in a training environment.
• 2–4 years of lead or supervisory experience.
• Fluent English with the ability to present information effectively in individual and group settings.
• Experience designing corporate training events and writing manuals or other training documentation.
• Strong computer skills, including Gmail, Google Drive, and Google Slides.
• Strong planning, problem-solving, organization, detail orientation, project management, interpersonal, conflict resolution, and time management skills.

Nice to have

• B.S. or B.A. degree.
• 2–4 years of experience leading a training team.
• Familiarity with mentoring, coaching, on-the-job training, classroom training, e-learning, workshops, and simulations.

Culture & Benefits

• Medical, dental, and vision insurance for full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan.
• Paid vacation and ten company-paid holidays.
• Employee discounts on select grading services.
• Flexible schedules may be available, with varying shifts and occasional later-shift coverage.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview steps may take place by phone.
• An onsite interview may be requested during the final stages.