Service Coordinator

Location: Laurel, Maryland, United States

Salary: $20.21–$30.31 per hour

Company

hirify.global is a Fortune 50 media and technology company delivering entertainment, communications, and online experiences to millions of customers.

What you will do

• Coordinate and administer field technician schedules, quotas, and work order volumes in line with service-level agreements.
• Plan labor quotas for internal and partner technicians and reallocate assignments across management areas as needed.
• Use workforce management and ticketing systems to manage schedules, document progress, and escalate issues.
• Collaborate with field leadership on scheduling, staffing plans, shift bids, and service objectives.
• Prepare and distribute reports that support operational and business decisions.
• Maintain accurate customer appointment availability and help reduce scheduling delays.

Requirements

• High school diploma or GED required.
• 2–5 years of relevant work experience.
• Skills in communication, customer service, customer experience, scheduling, and service-level management.
• Regular, consistent, and punctual attendance.
• Availability to work nights, weekends, variable schedules, and overtime as needed.

Culture & Benefits

• Benefits are available to eligible employees, including personalized physical, financial, and emotional support.
• Non-sales positions may be eligible for a bonus.
• Work is guided by customer focus, teamwork, inclusion, continuous learning, and accountability.