Partner Renewal Specialist (SaaS)

Location: Guadalajara, Jalisco, Mexico; hybrid work model with at least 50% onsite attendance for employees within commuting distance of a hirify.global office

Company

hirify.global provides AI-powered governance, risk, and compliance SaaS solutions through the hirify.global One Platform.

What you will do

• Own the end-to-end renewal process for a portfolio of channel and strategic partners, ensuring timely renewals and reducing churn.
• Build relationships with partner account managers and decision-makers to understand renewal priorities and business needs.
• Track and forecast renewal pipelines, report renewal health and risks, and develop mitigation plans for at-risk accounts.
• Negotiate multi-year agreements, price uplifts, and contract amendments in line with company policy.
• Collaborate with Sales, Finance, Legal, Partner Success, and Partner Operations to resolve blockers and improve renewal processes.
• Analyse usage and engagement data to identify upsell and expansion opportunities, while maintaining accurate Salesforce records.

Requirements

• 3–5 years of experience in partner renewals, channel sales, SaaS renewals, or account management.
• Proven success meeting or exceeding renewal targets and managing complex negotiations.
• Strong understanding of resellers, distributors, and strategic alliance business models.
• Experience with Salesforce or a similar CRM for pipeline management and renewal forecasting.
• Excellent communication, negotiation, and influencing skills across multiple organizational levels.
• Strong organizational skills and the ability to manage a large book of business across multiple partner segments.

Culture & Benefits

• Flexible work environment with hybrid collaboration and onsite engagement expectations.
• Comprehensive health benefits, generous time off, wellness programs, and meeting-free days.
• Global days of service and a focus on diversity, inclusion, and employee resource groups.
• International office hubs across North America, Europe, Asia, and Australia.
• Visa sponsorship may be available for select positions based on business needs and role requirements.