Renewal Manager, EMEA (SaaS)

Location: London, UK (Hybrid)

Company

hirify.global provides a product intelligence and analytics platform that helps companies understand product usage and make data-driven decisions.

What you will do

• Manage the renewal process for an assigned EMEA book of business, tracking accounts from quote to close.
• Use Salesforce, dashboards, health scores, and AI tools such as Claude to identify renewal risk, prioritize accounts, and maintain accurate forecasts.
• Negotiate standard contract renewals using established pricing and packaging guidance, escalating complex or high-risk deals.
• Engage customer stakeholders early to understand budgets, approval processes, and potential blockers.
• Coordinate with Customer Success, Sales, Deal Desk, Legal, Finance, and Support on at-risk or complex renewals.
• Improve renewal playbooks, automated workflows, email cadences, and segmentation based on customer and renewal insights.

Requirements

• Experience in renewals, customer success, account management, or sales, ideally with a high-volume book of business.
• Strong organization and ownership when managing multiple renewals and competing priorities.
• Experience using Salesforce, spreadsheets, dashboards, health scores, and AI tools to analyze data and build forecasts.
• Understanding of pricing, negotiation, gross revenue retention, and expansion opportunities.
• Clear written communication and the ability to collaborate across commercial and operational teams.
• Comfort working in a fast-paced environment with shifting priorities and a heavy workload.

Nice to have

• Experience using Claude, ChatGPT, or Gemini to improve efficiency and support decision-making.
• Familiarity with hirify.global, including cohorts, alerts, dashboards, and product usage data.
• Experience in product analytics, data tooling, or developer-facing SaaS.
• Familiarity with Gong or similar conversation intelligence tools.
• Additional European language skills.

Culture & Benefits

• Comprehensive medical, vision, and dental care.
• Mental wellness benefit and generous vacation policy.
• Additional company holidays, enhanced parental leave, and volunteer time off.
• Values emphasize data-informed decisions, collaboration, candid communication, customer focus, and simplicity.