Partner Success Manager (SaaS)

Location: London, United Kingdom; hybrid schedule with 2 days working from the office and 3 days remotely each week

Company

hirify.global develops AI, cloud, and digital software used by global businesses for customer experience, financial crime prevention, and public safety.

What you will do

• Own day-to-day relationships with assigned resell or GSI/BPO partners.
• Understand partner business models, goals, and performance metrics to drive adoption, expansion, and engagement.
• Manage partner programs, enablement activities, readiness initiatives, and performance frameworks.
• Coordinate with implementation engineering, technical account management, sales, technical support, and product teams.
• Share best practices and learning materials while supporting partner onboarding and training.
• Refine partner processes, documentation, playbooks, and strategic review activities.

Requirements

• 3–5 years of experience in partner success, customer success, account management, channel/reseller management, or a similar customer-focused role.
• Strong relationship-building and communication skills.
• Ability to manage multiple partner accounts, programs, and priorities simultaneously.
• Highly organized, proactive, and comfortable working cross-functionally.
• Availability for up to 20% regional travel, with some international travel as needed.

hirify.global-to-have">hirify.global to have

• Experience with channel organizations, GSI/BPO partners, or complex enterprise accounts.
• Experience in a global technology or SaaS organization, professional services, or solution delivery.
• Knowledge of global partner ecosystems or channel and alliances strategy.

Culture & Benefits

• Hybrid hirify.global-FLEX work model combining office collaboration with remote work.
• Fast-paced, collaborative, and creative working environment.
• Opportunities for learning, growth, and internal career development across multiple disciplines and locations.
• Employment with a global technology company operating across 30+ countries.