Renewals Manager Lead (Front Office Solutions)

Location: Hybrid in New York or London; territory covers the US and Europe

Salary: $104,750–$178,070 annual, with potential bonus and/or commission eligibility

Company

hirify.global provides Front Office Capital Markets and Portfolio Solutions technology for financial institutions, including trading, market data, analytics, portfolio management, investment decisioning, and execution workflows.

What you will do

• Own quarterly and annual renewal targets across a portfolio of Front Office and Portfolio Solutions customers.
• Lead renewal cycles from early engagement and strategy development through commercial negotiations and contract execution.
• Protect and grow recurring revenue through account planning, risk mitigation, customer adoption, and expansion initiatives.
• Build executive-level relationships and conduct business reviews focused on value delivery and future requirements.
• Use product utilization, reporting, and engagement metrics to assess account health and renewal risk.
• Maintain forecasts, pipeline visibility, CRM reporting, and renewal governance while partnering with Sales, Finance, Product, Legal, Revenue Operations, and Client Success.

Requirements

• Proven experience in renewals, account management, client retention, customer success, client relationship management, or commercial account management.
• Strong experience managing complex commercial negotiations and enterprise contract renewals.
• Experience in capital markets, fintech, financial services, enterprise software, or financial technology.
• Understanding of recurring revenue models, retention strategies, and account growth.
• Experience engaging senior executives and managing complex renewal pipelines, forecasting, and commercial reporting.
• Strong analytical, communication, negotiation, stakeholder management, CRM, and data-driven reporting skills, including platforms such as Salesforce.

Nice to have

• Front Office Capital Markets technology experience and knowledge of trading, market data, portfolio management, investment management, or order and execution management solutions.
• Experience working with investment banks, asset managers, hedge funds, or other global financial institutions.
• Experience with renewal analytics, client health metrics, account coverage models, Power BI, workflow automation, or process modernization.
• Direct experience with hirify.global Front Office solutions and platforms.

Culture & Benefits

• Work with market-leading Front Office Capital Markets technology solutions and global financial institutions.
• Collaborate with global teams across Sales, Product, Finance, Legal, Revenue Operations, and Client Success.
• Access career growth opportunities across Customer Success, Commercial Leadership, Capital Markets, and Enterprise Sales.
• Full-time employment with competitive compensation and potential bonus and/or commission.