Desktop Support Engineer II

Location: Seattle, WA; office based

Salary: $86,300–$143,800 USD total target compensation

Company

hirify.global develops data resilience and data security solutions that help organizations protect and manage data and AI.

What you will do

• Provide high-touch technical support to executive leaders and key stakeholders through on-site and remote channels.
• Support board meetings, all-hands, conferences, presentations, and video conferences, including setup and standby coverage.
• Maintain, repair, configure, image, and deploy Mac, Windows, iOS, and Android devices.
• Administer endpoint management, application rollouts, and patching through Jamf and Microsoft Intune.
• Manage executive incidents end to end, coordinating with network, security, and application teams.
• Support executive home offices and travelers while maintaining equipment inventory and ITSM documentation.

Requirements

• 5+ years of desktop or end-user support experience, including at least 5 years supporting C-level executives and their assistants.
• Experience supporting mixed Mac, Windows, iOS, and Android environments.
• Strong knowledge of Active Directory, networking, server technologies, and enterprise ITSM systems.
• Deep Microsoft 365 experience, including Outlook, Teams, SharePoint, OneDrive, calendar, and mailbox troubleshooting.
• Hands-on proficiency with Zoom and Zoom Webinars, Microsoft Azure and Entra ID, Exchange Online, Jamf, and Microsoft Intune is required.
• Working knowledge of VPN, MFA, remote access tools, and security policies for executive accounts and devices.

Nice to have

• Audio/visual setup and troubleshooting experience for conference rooms and presentation spaces.
• Office technology installation, cabling, and maintenance experience.
• Experience supporting executives in global or multi-site organizations and across time zones.
• Ability to lift and transport equipment up to 50 lbs.

Culture & Benefits

• Unlimited paid time off and 12 paid holidays, including four global hirify.globale Days.
• Paid parental leave and 24 paid volunteer hours annually.
• Medical, dental, and vision coverage from the first day.
• Mental health support, therapy sessions, wellness tools, and supplemental insurance options.
• 401(k) plan with company matching contributions.
• Learning resources, mentoring, workshops, and an annual Global Day of Learning.