Mid-Market Account Director (AI)

Location: United States. Fully remote outside a 30-mile radius of a hirify.global office; hybrid within that radius, requiring three office days per week on Tuesday, Wednesday, and Thursday. Up to 50% travel is required.

US base salary: $88,100–$96,000 USD annually, with potential performance bonus, stock, and other incentive compensation.

Company

hirify.global provides cloud contact center software and AI-powered solutions for customer experience.

What you will do

• Manage relationships and account strategy for a defined portfolio of existing mid-market customers.
• Build trusted-advisor relationships and identify new revenue opportunities within existing accounts.
• Develop and execute sales strategies, business plans, proposals, and quarterly account reviews.
• Upsell and cross-sell hirify.global products and services, with a strong focus on AI offerings for contact center efficiency.
• Generate leads through networking, referrals, associations, and cold calling while owning the sales cycle through closure.
• Maintain Salesforce account and opportunity forecasts and support customer satisfaction and retention through implementation and support.

Requirements

• At least 8 years of successful sales experience with a record of exceeding targets.
• Experience preferably in CCaaS or SaaS, serving organizations with 100–3,000 agents.
• Proven success selling to C-level stakeholders and closing complex sales cycles.
• Documented sales excellence, strong business acumen, and a professional presence.
• Ability to work independently and collaboratively in a fast-paced, rapidly changing environment.
• Ability to travel up to 50% and meet the United States location and office-attendance requirements.

Culture & Benefits

• Team-first culture focused on innovation, inclusion, and employee authenticity.
• Health, dental, and vision coverage beginning on the first day of employment.
• Short- and long-term disability, basic life insurance, and a 401(k) plan with employer matching.
• Mental health support including therapy, coaching, and mindfulness resources.
• Employee stock purchase plan, paid time off, company holidays, paid volunteer hours, and 12 weeks of paid parental leave.