Mid-Market Account Director

Location: United States. Fully remote outside a 30-mile radius of a hirify.global office; hybrid with three office days per week for candidates within a 30-mile radius.

Salary: $88,100–$96,000 USD base salary per year, plus potential performance bonus, stock, and other incentive compensation.

Company

hirify.global provides cloud contact center software and AI-powered customer experience solutions.

What you will do

• Manage relationships and account strategy for a defined portfolio of existing mid-market customers.
• Build trusted-advisor relationships and identify expansion opportunities across customer divisions.
• Drive upselling and cross-selling of hirify.global products and services, with a focus on AI offerings.
• Own the sales cycle from lead generation through proposal development, negotiation, and closure.
• Generate opportunities through networking, referrals, cold calling, associations, and regional events.
• Maintain forecasts, business plans, quarterly reviews, customer satisfaction, and retention.

Requirements

• At least 8 years of successful sales experience with a record of exceeding targets.
• Experience preferably in CCaaS or SaaS, serving organizations with 100–3,000 agents.
• Demonstrated success selling to C-level stakeholders and closing complex sales cycles.
• Strong business acumen, professional presence, independence, and teamwork in a fast-changing environment.
• Ability to travel up to 50%.
• Must reside in the United States; hybrid attendance is required for candidates living within 30 miles of a hirify.global office.

Culture & Benefits

• Team-first, inclusive culture focused on diversity, innovation, and collaboration.
• Health, dental, and vision coverage beginning on the first day of employment.
• 401(k) plan with employer matching, stock purchase plan, and potential incentive compensation.
• Paid time off, company holidays, paid volunteer hours, and 12 weeks of paid parental leave.
• Mental health support, including therapy, coaching, and mindfulness resources.