Customer Support Agent

Location: Must be based in the UK, Ireland, or Northern Ireland

Company

hirify.global is a leading software provider for the hair and beauty industry, dedicated to helping salons grow through innovative technology and a supportive community.

What you will do

• Take ownership of investigating, diagnosing, and resolving technical and service-related client queries.
• Act as a product expert to provide empathetic, transparent, and solution-focused support.
• Advocate for client needs by collaborating with Marketing, E-commerce, and Mobile teams.
• Test new features, bug fixes, and improvements while providing direct feedback to development teams.
• Manage a high volume of daily support tickets (17+) via phone, email, and remote tools.

Requirements

• Must be based in the UK, Ireland, or Northern Ireland.
• 3+ years of experience in Customer Support.
• 1+ year of experience in Technical Support.
• Excellent written and verbal communication skills.
• Ability to work a Tuesday to Saturday schedule.
• Strong problem-solving skills and ability to prioritize competing tasks.

Nice to have

• Experience troubleshooting and supporting Cloud Software.
• Knowledge of Zendesk, Aircall, and Slack.
• 1+ year of experience in a SaaS support environment.
• Interest in the Hair & Beauty industry.

Culture & Benefits

• Comprehensive private healthcare and employee assistance program.
• Financial wellbeing support including pension, life assurance, and income protection.
• Enhanced maternity and paternity benefits.
• Extensive learning opportunities via LinkedIn Learning and development programs.
• Flexible work arrangements and 3 moving days for employees.