2 часа назад
Senior Customer Success Manager (Events)
130 000 - 160 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Customer Success Manager (Events): Own and grow relationships with 100–150 high-value event organizers, driving retention, product adoption, ticket sales, and expansion with an accent on strategic success planning, data-driven account prioritization, and event business growth. Focus on leading onboarding and QBRs, mitigating churn, surfacing expansion opportunities, and building a scalable Customer Success playbook.
Location: New York City, United States; work arrangement: on-site
Salary: $130K–$160K annually, plus equity
Company
is an event and community platform that helps organizers launch, monetize, and discover real-life communities.
What you will do
- Own and grow a strategic book of business of 100–150 high-value event organizers.
- Lead onboarding, strategic business reviews, QBRs, and ongoing success planning.
- Help organizers increase ticket sales, expand into new markets, and build stronger businesses.
- Drive adoption and value realization for revenue-generating products.
- Use data to identify growth opportunities, engagement priorities, churn risk, and retention strategies.
- Partner with Account Management, Product, Sales, Engineering, and Support on expansion opportunities and customer insights.
Requirements
- 3+ years of experience in Customer Success, Account Management, strategic partnerships, or a similar customer-facing role.
- Proven experience driving adoption, retention, renewals, and expansion across a meaningful book of business.
- Experience leading onboarding, QBRs, success plans, and strategic multi-stakeholder conversations.
- Commercial and consultative mindset with strong relationship-building, organization, and cross-functional collaboration skills.
- Ability to use data and tools such as Planhat, analytics platforms, AI, and automation to prioritize accounts and work proactively.
- Experience with event organizers, creators, marketplaces, ticketing platforms, or community-led businesses.
Nice to have
- Experience helping customers expand into new markets, launch new revenue streams, or scale their businesses.
- Knowledge of event economics, ticket pricing, promotion, audience growth, and event strategy.
- Personal enthusiasm for events and community building.
Culture & Benefits
- 100% company-covered medical, dental, and vision insurance.
- 401(k) plan and unlimited paid time off.
- Paid parental leave.
- Paid access to a mentor of choice and Equinox membership.
- Team events, dinners, off-sites, daily Uber Eats credit, and a new MacBook.
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