Account Manager (CPaaS)

Location: Santiago de Chile, Chile; hybrid work model with in-person collaboration, remote work, and flexible working hours

Company

hirify.global provides a full-stack cloud communication platform used by customers worldwide.

What you will do

• Own relationships with Tier 1 customers, driving satisfaction, retention, and account growth.
• Manage Gross Profit, margin, NRR, upsell performance, revenue, and collections-related risks.
• Advocate for customers and coordinate internal teams to meet business and technical expectations.
• Identify growth opportunities through product adoption, cross-selling, and upselling.
• Forecast customer traffic and support account setup and optimization with Platform Operations and CPaaS teams.
• Track account activity and opportunities in Salesforce while partnering with Customer Success on SaaS expansion.

Requirements

• Experience managing and growing mid-market or enterprise customers.
• Strong commercial mindset and ownership of revenue, margin, and retention metrics.
• Ability to navigate complex customer organizations and coordinate multiple internal stakeholders.
• Understanding of CPaaS, SaaS, or technology-driven solutions.
• Strategic, data-driven approach with experience in forecasting and performance analysis.
• Confident communication and relationship-building skills across multiple seniority levels.

Culture & Benefits

• Performance-driven bonuses, regular compensation reviews, and recognition of contributions.
• Flexible hybrid work model, flexible working hours, and time off including special leave days.
• Employee Stock Ownership Plan with stock options.
• Internal mobility, upskilling, mentorship, onboarding, and professional training programs.
• Short- and long-term international mobility opportunities across global hubs.
• Inclusive equal-opportunity workplace focused on diversity and collaboration.