Strategic Partnerships Manager (SMB)

Location: Hybrid, with three days per week in the office; must be located in Los Angeles, CA. The posting also lists District of Columbia and Illinois salary structures.

Salary: $96,960–$121,200 base salary in the District of Columbia, with $121,200–$151,500 OTE and uncapped commission. Illinois base salary: $80,000–$100,000, with $100,000–$125,000 OTE.

Company

hirify.global operates Grubhub, a U.S. food ordering and delivery marketplace connecting diners with more than 415,000 merchants across over 4,000 cities.

What you will do

• Manage a portfolio of strategic SMB merchant accounts in priority markets.
• Develop and execute account plans that improve retention, new diner acquisition, conversion, and revenue growth.
• Act as the primary partner contact and internal advocate, including maintaining emergency contact availability.
• Identify and execute upsell, cross-sell, and expansion opportunities while managing agreement renewals.
• Collaborate with Sales, Marketing, and Product to deliver tailored solutions and resolve complex partner challenges.
• Provide data-driven guidance and attend partner meetings and industry events, including travel to restaurants.

Requirements

• Bachelor’s degree or equivalent experience, plus a high school diploma or GED.
• Must be located in Los Angeles, California.
• 4–6 years of account management or enterprise account management experience.
• Native-level English fluency is required.
• Strong communication, organization, time management, phone outreach, problem-solving, and goal-achievement skills.
• Ability and willingness to travel and speak with restaurant partners in person.

Nice to have

• Experience working with or selling to restaurant owners.
• Restaurant industry experience.
• Experience with Salesforce or a similar CRM.
• Fluency in Mandarin or Spanish.

Culture & Benefits

• Hybrid work model with three required office days per week and optional attendance up to five days.
• Competitive compensation with uncapped commission, equity, and a 401(k).
• Medical, dental, vision, disability, paid time off, sick leave, and paid parental leave.
• Discounted meals and exclusive perks across the hirify.global family of brands.
• Fast-paced, high-growth environment with emphasis on diversity, equity, and inclusion.

Hiring process

• Interview scheduling and candidacy updates are provided by email or text.
• Interview accommodations are available upon request.