Strategic Partnerships Manager, SMB

Location: Must be located in Los Angeles, CA; hybrid model requiring 3 days per week in the office, with the option to work onsite up to 5 days per week. The role includes travel to meet partners and attend industry events.

Salary: District of Columbia base salary of $96,960–$121,200, with $121,200–$151,500 OTE; Illinois base salary of $80,000–$100,000, with $100,000–$125,000 OTE. Compensation includes uncapped commission.

Company

hirify.global operates Grubhub, a U.S. food ordering and delivery marketplace connecting diners with more than 415,000 merchants across over 4,000 cities through restaurant technology and delivery services.

What you will do

• Manage a portfolio of critical strategic accounts in priority markets and serve as their primary point of contact and internal advocate.
• Develop and execute strategic account plans to improve partner retention, acquire new diners, increase conversion, and grow revenue.
• Conduct regular business reviews and provide data-driven guidance to help partners optimize Grubhub performance.
• Identify and execute upsell, cross-sell, and expansion opportunities while managing partner agreement renewals.
• Collaborate with Sales, Marketing, Product, and other cross-functional teams to deliver tailored solutions and address complex challenges.
• Provide an emergency contact number and remain available to strategic accounts at all times, or provide an alternative reachable contact; travel to meet partners and attend industry events.

Requirements

• Must be located in Los Angeles, CA.
• Bachelor’s degree or equivalent years of experience, plus a high school degree or GED.
• 4–6 years of account management or enterprise account management experience.
• Native-level English fluency.
• Strong computer skills with MS Office and Google products, and the ability to learn new software quickly.
• Strong verbal and written communication, organizational, and time-management skills.
• Confidence making outbound phone calls and willingness and ability to speak with restaurants in person and travel.
• Proven success meeting and exceeding goals; ability to balance multiple tasks, act independently, solve problems, and focus time effectively.
• Positive attitude and ability to work effectively in a fast-paced, fast-growing environment.
• Ability and desire to find solutions for merchants.

Nice to have

• Experience working with or selling to restaurant owners, or other restaurant experience.
• Experience with Salesforce.com or a similar CRM.
• Fluency in Mandarin or Spanish.

Culture & Benefits

• Hybrid collaboration with regular in-office interaction and the option to work in the office up to 5 days per week.
• Competitive compensation with uncapped commission, equity, and a 401(k).
• Medical, dental, and vision plans, plus company-paid short- and long-term disability coverage.
• Paid time off, flexible time off for exempt employees, paid vacation for non-exempt employees, paid sick leave, and paid parental leave.
• Discounted meals and exclusive perks across the hirify.global family of brands.
• Commitment to diversity, equity, inclusion, and objective evaluation of candidates.

Hiring process

• Interview scheduling and candidacy information are shared by email or text.
• Accommodation requests can be provided to the recruiter during the interview process.