Relationship Manager (Mid-Market/SME)

Location: Manila, Philippines; hybrid work model

Company

hirify.global provides a full-stack cloud communication platform used by businesses worldwide.

What you will do

• Build and maintain relationships with mid-market and SME customers through meetings, business reviews, and strategic discussions.
• Serve as the primary client contact, managing business and technical expectations and coordinating internal teams.
• Drive gross profit, cross-selling, and account expansion across existing customers.
• Collaborate with Customer Success on current and future SaaS business.
• Coordinate account setup with technical teams, including account creation, route management, and content filtration.
• Monitor account health, support financial collections, and analyze and forecast client traffic to maximize revenue.

Requirements

• At least 3 years of experience in B2B mid-market or SME account management, customer success, client relations, professional services, consultancy, or business development.
• Outstanding professional communication skills in English, written and spoken.
• Strong administrative, analytical, and organizational skills.
• Systematic approach to problem-solving and the ability to manage business and technical expectations.

Nice to have

• Experience with CPaaS, SaaS, or similar technology-driven platforms.
• Educational background in computer science, engineering, or another IT-related field.

Culture & Benefits

• Hybrid work with flexible working hours and in-person collaboration.
• Performance-driven bonuses, regular compensation reviews, and an employee stock ownership plan.
• Time off, special leave days, and well-being support.
• Onboarding, mentorship, training, and internal career mobility opportunities.
• Short- and long-term international mobility opportunities across global hubs.