5 дней назад
Account Manager (Customer Retention & Upselling)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Manager (Customer Retention & Upselling) (Customer Success and B2B Sales): Managing existing customer accounts, strengthening stakeholder relationships, and growing retention and expansion revenue with an accent on renewal risk identification, upselling, and cross-selling. Focus on resolving customer concerns, maintaining accurate CRM forecasts, and achieving retention and expansion targets during U.S. business hours.
Location: Remote from South Africa, the Philippines, or Zimbabwe; U.S. business hours required
Company
is hiring for a client seeking an account manager focused on customer retention and expansion revenue.
What you will do
- Manage a portfolio of existing customer accounts and conduct regular account reviews.
- Build relationships with key stakeholders and maintain engaged customer partnerships.
- Identify renewal risks and proactively resolve customer concerns.
- Recommend additional products or services and develop upsell and cross-sell opportunities.
- Coordinate internally to resolve customer issues.
- Maintain accurate CRM account notes, opportunities, forecasts, and performance against retention and expansion targets.
Requirements
- 2+ years of account management, customer success, or sales experience.
- Strong customer relationship-building, communication, and problem-solving skills.
- Commercial mindset with experience identifying expansion opportunities.
- Experience working with CRM systems.
- Ability to manage multiple customer accounts simultaneously and work against retention and revenue KPIs.
Culture & Benefits
- Full-time remote position.
- Work aligned with U.S. business hours.
- Success is measured through customer retention, renewal rates, upsell and cross-sell revenue, account health, and expansion targets.
Hiring process
- Initial screening call.
- Spark Hire video interview and recruiter interview.
- Client interview followed by offer and onboarding.
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