Client Success Manager (Fintech)

TL;DR

Client Success Manager (Fintech): Driving customer success and product adoption for capital markets clients with an accent on building stakeholder relationships and mitigating risks. Focus on managing a portfolio of accounts across SE Asia and Australia, identifying upsell opportunities, and ensuring measurable improvements in customer satisfaction.

Location: Must be based in or be able to commute to Taguig City, Philippines; hybrid setup requires at least 2 days in office per week.

Company

hirify.global is a global technology leader committed to building more transparent and inclusive financial markets through innovative cloud, AI, and data solutions.

What you will do

• Act as the primary point of contact for financial services customers across South East Asia, Australia, and New Zealand.
• Partner with customers to align strategies, address complex issues, and proactively mitigate risks.
• Collaborate with Sales, Engineering, and Support teams to manage account relationships and engagement models.
• Lead executive business reviews and project tracking to explore new sales and growth opportunities.
• Drive improvements in customer satisfaction and service delivery quality.
• Identify and accelerate upsell and cross-functional adoption opportunities within allocated accounts.

Requirements

• 8+ years of experience in Customer Success, Account Management, or Professional Services within Consulting or SaaS, specifically in capital markets or regtech.
• Fluent in English (written and verbal) is required.
• Proven experience with Customer Success tools like Salesforce, Gainsight, or PowerBI.
• Deep understanding of software development life cycles.
• Ability to thrive in a fast-paced environment and deliver solutions under aggressive deadlines.
• Strong business acumen with the ability to conduct high-level C-suite conversations.

Nice to have

• Proficiency in additional languages relevant to the APAC region.
• Experience with specialized CS platforms like Planhat or ChurnZero.

Culture & Benefits

• Competitive salary package with private health insurance.
• Employee stock purchase plan and equity grants.
• Retirement plan benefits.
• Opportunity for global impact in an autonomous, fast-paced work environment.
• Recognized as a Great Place to Work Certified organization.