Customer Success Manager (Fintech)

Location: New York, NY; 5 days per week in-office

Base salary: $100,000–$130,000 per year, plus competitive initial equity and refreshers.

Company

hirify.global is building an AI-powered commodity risk management platform that combines real-time market data, exposure modeling, automated trade generation, execution, monitoring, alerts, and recommendations for the physical economy.

What you will do

• Manage a portfolio of client accounts and build relationships with daily users and executive stakeholders.
• Own post-sale onboarding from kickoff through full platform adoption and value realization.
• Lead renewals, forecast timelines, manage stakeholder alignment, and mitigate churn risks.
• Identify and execute account expansion opportunities using client performance data and relationship insights.
• Plan and conduct business reviews covering client goals, platform utilization, ROI, and next steps.
• Represent client feedback internally and collaborate with executives, account executives, and product teams on platform improvements.

Requirements

• 3+ years of experience in customer success, account management, or another client-facing role at a high-growth B2B company.
• Understanding of commodity price risk, hedging, and input cost volatility.
• Experience owning renewals, managing churn risk, and identifying expansion opportunities.
• Ability to communicate with and influence stakeholders ranging from daily users to CFOs.
• Strong ownership, project management, organization, and prioritization skills.
• Comfort working independently and defining processes in an early-stage environment.

Nice to have

• Experience in commodity markets, physical operations, energy, agriculture, or related industries.
• Experience at an early-stage or hyper-growth startup.
• Familiarity with Salesforce, Gainsight, HubSpot, or similar CRM and customer success tools.
• Professional-level competency in multiple languages.

Culture & Benefits

• Competitive salary and equity package.
• 401(k) program.
• Health, dental, vision, and life insurance.
• Unlimited paid time off and flexible hours.
• Paid lunch, coffee, snacks, and dinner when working late.
• Monthly gym stipend and regular team off-sites.