Senior Customer Success Manager - Fleet, Fuel and Mobility (Fintech)

Location: Fully remote; locations listed as Espoo, Mariehamn, Germany, London and Spain

Company

hirify.global is a Nordic-founded fintech and regulated payments partner providing cloud-native card issuing, licensing, embedded compliance, fraud intelligence, digital wallets and payment infrastructure for brands, banks and fintech companies.

What you will do

• Manage trusted, long-term relationships with high-value customers in fuel retail, fleet cards, EV charging and mobility platforms.
• Own strategic account plans focused on customer value, retention, revenue growth and partnership development.
• Advise senior and executive stakeholders and lead quarterly and executive business reviews covering KPIs, ROI and future opportunities.
• Identify and execute upsell, cross-sell and solution adoption opportunities across the customer portfolio.
• Monitor customer health signals, mitigate account risks and coordinate responses to customer escalations.
• Represent customer needs internally and collaborate with Sales, Product, Solution Consulting, Delivery, Finance and Fleet, Fuel & Mobility leadership.

Requirements

• At least 8 years of experience in Customer Success, Key Account Management or another senior client-facing role in payments, fintech, financial services, fleet, fuel or mobility.
• Experience managing and growing complex enterprise accounts with multiple stakeholders and business units.
• Proven commercial success with upselling, cross-selling, expansion and strategic account development.
• Understanding of payments within the Fleet, Fuel & Mobility value chain and experience with regulated financial services, BaaS, embedded finance, card issuing or issuer processing.
• Experience leading cross-functional collaboration across Sales, Product, Legal, Finance and Technical Delivery.
• Fluent English required; additional European languages are desirable.

Nice to have

• Card issuing or processing experience in Fleet, Fuel & Mobility.
• Experience with EV charging, CPOs, eMSPs, fleet management, loyalty or payments in retail environments.

Culture & Benefits

• High autonomy and ownership with freedom to make decisions.
• Flexible remote and hybrid work options, including working from anywhere for up to 30 days.
• Flexible paid time off with up to five weeks of annual vacation and paid family leave, subject to country regulations.
• Employee stock option programme and regularly reassessed competitive compensation.
• Team activity budget, company-wide events and location-dependent healthcare, pension, phone, lunch, wellbeing and insurance benefits.