Client Success, APAC (Fintech)

Location: Singapore

Company

hirify.global is building infrastructure for cross-border payment systems serving institutional clients.

What you will do

• Serve as the primary contact for a portfolio of institutional clients across APAC.
• Build account growth plans and drive proactive engagement, retention, and relationship development.
• Analyze client data to identify growth opportunities, risks, and product adoption patterns.
• Develop strategies to increase transaction volumes by helping clients optimize FX flows and adopt new currency pairs and products.
• Maintain structured coverage for long-tail accounts and coordinate with Product and Operations to resolve issues.
• Use AI to automate routine workflows, deepen client insights, and improve the scalability of the Client Success function.

Requirements

• 3+ years of experience in fintech or financial services.
• 5+ years of total professional experience across account management, sales, consulting, or business operations.
• Ability to use data to assess client health, identify patterns, and surface risks and opportunities.
• Advanced fluency with AI tools and experience applying them in day-to-day work.
• Strong communication and relationship management skills.
• Experience independently managing a client portfolio and owning outcomes.

Nice to have

• Experience with cross-border payments, remittance companies, PSPs, neobanks, or payment infrastructure companies.
• Understanding of FX markets and trading operations.
• B2B Client Success or sales experience with account management or sales-cycle exposure.
• Business-level Mandarin proficiency.

Culture & Benefits

• Competitive salary and benefits package.
• Equity in a rapidly growing fintech startup.
• Opportunity to contribute to global financial infrastructure.
• Collaborative environment focused on personal and professional growth.