Senior Client Success Manager (AI)

Location: NYC, United States

Salary: $150,000–$165,000 USD base pay annually, plus incentive bonus, stock options, benefits, and applicable incentive pay.

Company

hirify.global provides specialty substance use and AI-enabled mental health care for employers, health plans, and their members.

What you will do

• Own a portfolio of strategic enterprise clients from point of sale through renewal.
• Build relationships with senior executives and key stakeholders while delivering consultative recommendations that improve engagement, retention, and satisfaction.
• Prepare client metrics, business reviews, ROI analyses, and actionable insights aligned with client goals.
• Manage renewals, identify expansion and cross-sell opportunities, and partner with Sales to secure growth.
• Resolve client issues and escalations by coordinating with Implementation, Clinical Operations, Product, Sales, Marketing, Engineering, and Executive teams.
• Explain hirify.global’s AI-enabled care model and develop member promotional strategies, toolkits, events, references, and case studies.

Requirements

• 7+ years of experience in Client Success or Account Management within digital health, healthcare, wellness, benefits, or SaaS.
• Experience managing strategic enterprise accounts and working with C-level or SVP-level executives.
• Comfort operating in an AI-enabled product environment and explaining how AI features support rather than replace clinical care.
• Demonstrated measurable success with client renewals and expansion efforts.
• Excellent communication, presentation, storytelling, relationship-building, listening, attention-to-detail, and problem-solving skills.
• Flexibility to influence change and work cross-functionally in a fast-paced environment.

Culture & Benefits

• Full-time employment with a broader total compensation package.
• Incentive bonus program and stock options.
• Comprehensive benefits.
• Commitment to equitable and fair pay, with total compensation reviewed at least twice a year.

Hiring process

• Presentation and storytelling skills will be evaluated during the recruiting process.