Customer Success Manager, HCLS (AI)

Location: San Francisco, CA or New York City, NY. Hybrid policy: staff are expected to work from one of the offices at least 25% of the time.

Annual salary: $200,000–$265,000 USD.

Company

Anthropic develops reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Build strategic relationships with decision-makers across pharmaceutical, life sciences, provider, and health system organizations.
• Advise customers on Claude Enterprise, Claude Code, and API capabilities, integrations, best practices, and implementation patterns.
• Plan and optimize consumption- and seat-based adoption, identify underutilization, and expand Claude use cases across departments and workflows.
• Measure customer value through business outcomes, ROI, and impact metrics, while preparing account and success plans and conducting Quarterly Business Reviews.
• Develop change management and enablement programs, including Train the Trainer initiatives and Centers of Excellence.
• Represent customer insights internally, collaborate with Sales and Product teams, and create scalable engagement strategies and playbooks for the HCLS portfolio.

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• Experience working with healthcare and life sciences customers, including a deep understanding of HCLS regulatory, risk, and compliance requirements.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
• Experience driving success across both consumption-based and seat-based business models.
• Proven ability to manage an account portfolio, build executive relationships, identify expansion opportunities, and deliver measurable outcomes.
• Bachelor’s degree or equivalent education, training, and professional experience in a relevant field.

Nice to have

• Passion for AI and responsible development of advanced AI systems.
• Experience developing customer enablement programs and scalable industry playbooks.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and trustworthy, steerable systems.
• Competitive compensation with optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours and office-based collaboration.
• Visa sponsorship may be available depending on the role and candidate; immigration lawyer support is provided.
• Candidate AI usage is governed by Anthropic’s application-process policy.