Head of Customer for DACH (AI)

Location: Hybrid in Munich or Berlin, Germany

Company

hirify.global provides AI-supported anti-money laundering and fraud detection technology for banks and payment providers.

What you will do

• Own GRR and NRR across the DACH customer portfolio and report on regional commercial performance.
• Contribute to Hawk's global customer operating model, delivery methodology, systems, and tools, and roll them out across the region.
• Lead, hire, onboard, and develop a cross-functional team of Customer Value Partners, Data Scientists, and Implementation Consultants.
• Manage critical customer escalations and participate directly in governance calls for at-risk accounts.
• Partner with Sales on pre-sales conversations, engagement scoping, and delivery commitments.
• Run business reviews covering forecasts, account health, regional growth, risks, and opportunities.

Requirements

• 10+ years of experience leading professional services or delivery organizations in B2B enterprise software.
• Experience owning professional services utilization, staffing, delivery quality, and a portfolio of engagements.
• Track record of owning and achieving commercial metrics such as GRR, NRR, revenue, or bookings.
• Experience building or scaling teams across delivery, data science, and technical implementation, including hiring and people development.
• Strong understanding of SaaS and enterprise software delivery models and financial metrics, including GRR, NRR, and utilization.
• Fluent German and fluent English required. Experience in AML, fraud prevention, or regulated financial services is advantageous.

Culture & Benefits

• Work in a hybrid setup from Munich or Berlin.
• Collaborate with global customer, sales, and functional leadership teams.
• Contribute to a globally deployable operating model while incorporating relevant regional insights.
• Operate in a culture emphasizing mutual trust, support, professional growth, and meaningful impact in the fight against financial crime.