Enterprise Customer Experience Manager (DACH)

Location: München, Germany; regional travel and on-site customer visits required

Company

hirify.global provides vendor-neutral cloud-native SaaS data protection to reduce risk, strengthen cyber resilience, and ensure business continuity.

What you will do

• Serve as the primary customer experience contact for strategic and complex enterprise accounts.
• Lead onboarding and implementation in project mode, including scoping, configuration, and guiding customers to the first-value milestone.
• Develop success plans, monitor account health, and use customer intelligence and AI-assisted tools to identify risks, expansion opportunities, and renewal readiness.
• Guide customers in expanding protection from Microsoft 365 and Entra ID to additional SaaS applications.
• Lead quarterly business reviews, customer events, and technical advisory boards.
• Provide business and use-case context for escalations and channel enterprise requirements to Product.

Requirements

• Experience in customer success, account management, or technical consulting, ideally with enterprise SaaS or technology customers.
• Strong technical background and ability to translate customer requirements into actionable solutions.
• Excellent communication skills and experience building trusted relationships with executives and technical teams.
• Outcome-driven approach with confidence using data and AI-assisted customer intelligence tools.
• Collaborative experience working with Account Management, Support, solution engineering, and Product.
• Willingness to travel regionally and provide on-site customer support is required.

Culture & Benefits

• Work with a SaaS data protection platform focused on cyber resilience and business continuity.
• Collaborate across Customer Experience, Account Management, Support, solution engineering, and Product.
• Represent hirify.global at conferences, roadshows, and customer events.
• Engage with enterprise customers through strategic planning and technical advisory activities.