IT Support Engineer (M/F/D) (AI)

Location: Düsseldorf, North Rhine-Westphalia, Germany; regular onsite support with occasional travel to regional offices

Company

hirify.global is an international enterprise software vendor with AI-driven solutions, more than 7,000 employees, and operations across all continents.

What you will do

• Provide advanced technical support across Windows, macOS, iOS, Android, applications, devices, and connectivity.
• Own macOS escalations, including Apple hardware and software deployment, configuration, patching, security, and troubleshooting.
• Manage and optimize Mac fleets using Jamf Pro, Apple Business Manager, Apple Push Notification service, and Intune.
• Maintain video conferencing systems, network connectivity, meeting spaces, and shared office technologies.
• Use AI assistants, copilots, intelligent diagnostics, and workflow automation to improve support operations.
• Represent IT in office expansions, infrastructure upgrades, service transitions, documentation, knowledge sharing, and peer mentoring.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
• Strong professional IT support experience across remote and onsite environments.
• Deep enterprise macOS support experience, including deployment, configuration, patching, security hardening, and advanced troubleshooting.
• Advanced proficiency with Windows and mobile platforms, plus practical experience with AI-driven applications and workflow automation.
• Experience with ITIL service management, compliance practices, global customer support, and cross-time-zone collaboration.
• Professionalism, a service-oriented mindset, strong diagnostic ability, and effective interpersonal skills.

Nice to have

• Apple certifications such as ACSP or ACiT.
• Microsoft Modern Desktop or ITIL Foundation certification.

Culture & Benefits

• Flexible working hours and mobile working models combining office and home working.
• Personal responsibility, creative freedom, and international collaboration.
• Above-average additional benefits, car allowance, and additional compensation for business trips.
• Company pension plan, training opportunities, and structured onboarding support.
• 30 vacation days plus special leave for birthdays and social commitment.
• Wellbeing benefits including Jobrad and Wellpass.

Hiring process

• Submit a complete application in English through the online applicant management system.
• Include salary requirements and the earliest possible starting date.