8 часов назад
ECC Associate Analyst - m/f/d (R-19758)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
ECC Associate Analyst (IT Operations): Monitoring global production applications and coordinating incident handling, escalations, and service restoration in a 24x7 Enterprise Control Center with an accent on ITIL processes, application troubleshooting, and operational communication. Focus on isolating faults, escalating unresolved incidents to L2 teams, supporting issue bridges, and using approved AI-assisted tools to interpret alerts and summarize technical findings.
Location: Frankfurt, Germany; hybrid workplace with weekend and off-hours shift support required
Requirements
- Degree in Computer Science or a related field and 2–4 years of relevant industry experience
- Working knowledge of application fundamentals, Windows, Linux, HP-UX, and Big-IP Load Balancers
- Experience with web services including Apache, JBoss, Tomcat, and IIS, including service restoration
- Strong understanding of ITIL incident and problem management processes, troubleshooting, security principles, and analytical methods
- Ability to use structured prompting with approved AI-assisted operational tools while validating outputs with human judgment
- English: B2 or higher required for written and verbal communication and concise technical reporting
Nice to have
- A+, CCNA, MCP, Linux, or similar certifications
- Experience with system monitoring and automation
Culture & Benefits
- Collaborative team environment with opportunities to work independently
- 24x7 operations supporting global production applications
- Exposure to application rollouts, change management, failover validation, release deployments, and infrastructure maintenance
- Interaction with application support, engineering, service desk, and infrastructure NOC teams
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