System Administrator I (AI Support)

Location: Berlin, Germany; on-site work required

Company

hirify.global operates a local delivery platform across around 65 countries and is headquartered in Berlin, Germany.

What you will do

• Provide on-site and remote end-user support for hardware, software, accounts, workstations, networking, printers, and A/V equipment.
• Visit Dmart offices for scheduled maintenance and upgrades.
• Log, prioritize, and resolve tickets using Jira and ServiceNow, escalating larger infrastructure projects when needed.
• Track IT assets through their lifecycle and maintain MDM compliance across enterprise devices.
• Support access management with Okta and SailPoint IIQ and contribute to governance and compliance initiatives.
• Use AI assistants and develop prompt templates, scripts, and no-code automations for troubleshooting, documentation, ticketing, and onboarding/offboarding.

Requirements

• At least 1 year of experience in IT operations or first-level support.
• Hands-on experience managing Windows and macOS workstations and endpoint devices.
• Strong hardware and enterprise IT software troubleshooting skills.
• Ability to work independently, own issues end-to-end, and provide excellent customer service.
• Strong verbal and written communication skills.
• Ability to work on-site in Berlin, Germany.

Nice to have

• Hands-on experience with Jira and Confluence for ticketing and documentation.
• Administration experience with Slack, Google Workspace, Okta, or SailPoint IIQ.
• Practical experience using Copilot, Claude, ChatGPT, or Gemini for support, documentation, or productivity.

Culture & Benefits

• Hybrid company working model with face-to-face collaboration at the Berlin campus two days per week; this role is designated on-site.
• 27 days of holiday, with an additional day in the second and third years of service.
• €1,000 educational budget, language courses, parental support, and access to Udemy Business.
• Health checkups, meditation, gym access, life and accident insurance, and a corporate pension plan.
• Employee share purchase plan, sabbatical bank, public transportation ticket discount, and meal and food vouchers.
• Relocation support and information for moving to Berlin.

Hiring process

• Prepare for interviews covering common interview topics.
• Accessibility accommodations can be requested during the interview process.