Director Customer Success (SaaS)

Location: Paris, France — office-based; occasional travel of up to 25% within the region or to global company events.

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Lead the Customer Success business in France across Professional Services sales and delivery and Customer Success Management.
• Shape and oversee large, complex enterprise engagements and transformation programs.
• Build executive-level customer relationships, act as a trusted advisor, and drive adoption, value realization, renewals, and expansion.
• Develop transformation roadmaps, sales strategies, proposals, forecasts, and pipeline generation activities.
• Manage delivery quality, timelines, budgets, profitability, resources, risks, escalations, and customer acceptance.
• Hire, develop, retain, and performance-manage Customer Success Managers, Project Managers, and Services Engagement Directors.

Requirements

• 10+ years of relevant experience in IT consulting, ideally in customer experience, contact centre, AI, telecommunications, or CRM.
• 8+ years of supervisory, management, or leadership experience.
• Strong technology consulting, Customer Success Management, and Professional Services experience.
• Fluency in French and English is required.
• Experience leading high-performing teams, influencing stakeholders, negotiating, and delivering measurable customer value.
• Ability to travel occasionally, up to 25%, to visit regional teams and customers or attend global company events.

Nice to have

• Experience in SaaS organizations using cloud technologies, AI solutions, digital transformation, and agile delivery methodologies.
• Bachelor’s degree or higher in Business, Engineering, or Computer Science.
• Project management certification such as PRINCE2 or PMI.
• Exposure to hirify.global technical solutions and experience selling and delivering AI solutions.

Culture & Benefits

• Flexible-first ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
• Opportunity to work with AI-powered technology used at enterprise scale.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview with a Talent Acquisition Partner, followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before final steps are communicated.