Strategic Customer Success Consultant

TL;DR

Strategic Customer Success Consultant: Building and maintaining strong relationships with strategic customers, ensuring their success with hirify.global's AI solutions for supply chain risk management with an accent on providing guidance, training, and support. Focus on identifying opportunities for account growth and product improvement based on customer feedback and market trends.

Location: Vienna, Austria. Must have a valid work permit for Austria.

Salary: EUR 52.000 gross a year (OTE minimum).

Company

hirify.global provides AI solutions to help businesses identify and predict global supply chain risks, making supply chains more resilient, transparent, and sustainable.

What you will do

• Be a trusted partner to strategic customers, building strong, long-term relationships.
• Run engaging activities like market trend updates, workshops, and customer roundtables.
• Train and support users, helping them get the most out of hirify.global with best practices and tailored advice.
• Present our product’s value, identifying opportunities to grow accounts and add value.
• Share insights with our product team to shape future development.
• Manage multiple projects, keeping timelines on track and communication clear.

Requirements

• 8-14 years of experience in a customer-facing role (consulting, customer success).
• Previous experience with leading complex projects for strategic customers.
• Excellent organizational and project management skills, managing multiple customer accounts and projects simultaneously.
• Tech-savviness and ability to work with various technologies and online platforms.
• Familiarity or willingness to work in a high-paced start-up environment.
• Valid work permit for Austria.
• Fluent English skills; any additional language is a plus.

Nice to have

• Previous experience in technical, procurement, or supply chain industry/environment.

Culture & Benefits

• Enjoy flexible working hours and options for working from home.
• Enjoy an extra vacation day to make your birthday special.
• Stay energised with a variety of snacks and fresh fruits available in the office.
• Participate in team sports, support your mental well-being with guidance from our workplace psychologist, and benefit from health initiatives.
• Choose your preferred operating system (Windows, MacOS, or Linux).