16 часов назад
IT End User Support Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT End User Support Specialist (Windows/macOS, Active Directory, Office 365): Providing Tier 2/3 technical support for end-user hardware, software, networks, and infrastructure with an accent on complex troubleshooting, endpoint management, and user experience. Focus on maintaining laptops and mobile devices, supporting VPN and conference room AV systems, documenting solutions, and contributing to upgrades, migrations, and deployments.
Location: On-site in Jerusalem, Israel; occasional after-hours support or on-call rotation may be required.
Company
is hiring for an IT operations role focused on advanced end-user support and infrastructure stability.
What you will do
- Provide Tier 2/3 support for hardware, software, network, login, Wi-Fi, and application issues.
- Set up and maintain laptops, mobile devices, peripherals, printers, and conference room AV equipment.
- Support Active Directory, email, VPN access, and end-user infrastructure.
- Resolve escalated technical issues and help maintain system stability, security, and performance.
- Participate in upgrades, migrations, deployments, and other IT projects.
- Document solutions and processes for the knowledge base and standard operating procedures.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 3+ years of experience in IT support or help desk roles.
- Strong knowledge of Windows and/or macOS environments.
- Experience with Active Directory, Office 365, and endpoint management tools.
- Understanding of TCP/IP, DNS, DHCP, and VPN networking fundamentals.
- Strong troubleshooting, communication, customer service, prioritization, and analytical skills.
Nice to have
- CompTIA A+ or Microsoft certifications.
- Experience with ServiceNow or other ticketing systems.
- Familiarity with Azure and Microsoft Intune.
- Experience supporting remote or hybrid work environments.
Culture & Benefits
- Regular full-time employment.
- On-site work environment.
- Opportunity to mentor and develop IT support team members.
- Collaboration with other teams to improve IT support and user experience.
- Occasional after-hours support or on-call rotation.
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