AT&T Sales Support Specialist

Location: Remote in El Salvador

Company

hirify.global provides a subscription commerce platform for selling products and services across channels and devices.

What you will do

• Provide presales support for new and existing ACC/AT&T opportunities, including serviceability research and quoting.
• Generate accurate contracts and documentation using complex ACC/AT&T terminology and requirements.
• Submit and track orders across multiple provider systems.
• Process and resolve billing tickets through detailed analysis and provider-specific knowledge.
• Maintain accurate CRM records and respond to follow-up questions and inquiries.
• Collaborate with hirify.global Advisors, Order Processing, Project Coordination, Billing, and other internal teams while escalating issues appropriately.

Requirements

• Bachelor’s degree preferred.
• Experience in AT&T telecommunications or the technology industry.
• Exceptional attention to detail, strong analytical skills, and the ability to manage complex, multi-step processes.
• Ability to learn complex terminology, acronyms, and multiple systems, then apply that knowledge to varied customer scenarios.
• Strong proficiency in Google Workspace and Microsoft Office Suite; CRM experience is preferred.
• Outstanding written and verbal English communication skills are required. Strong organization and customer-service problem-solving skills are also expected.

Culture & Benefits

• Remote work arrangement in El Salvador.
• Inclusive, values-driven environment focused on individuality, diversity, and belonging.
• Opportunity to develop expertise in the ACC/AT&T product portfolio and evolving provider systems.
• Recruitment AI tools may support administrative automation under human oversight; hiring decisions remain human-led.