Inbound Sales & Customer Service Representative (Home Services)

Location: Remote within the United States; U.S. hours with evenings and a weekend rotation required.

Company

hirify.global supports candidate sourcing for client-facing roles, including home services sales and customer service operations.

What you will do

• Handle high-volume inbound calls from customers with plumbing needs.
• Understand customer requirements, recommend suitable services, and book appointments.
• Present Pipeline Club membership plans and identify appropriate upsell opportunities.
• Use scripts, workflows, and SOPs to guide calls and maintain a calm, solution-focused experience.
• Record calls, bookings, and customer notes accurately in CRM and call management systems.
• Coordinate with dispatch, operations, and offshore team members while sharing feedback on scripts and workflows.

Requirements

• Experience in inbound sales, call center sales, or customer service with conversion targets.
• Proven ability to convert inbound calls into bookings.
• Strong objection handling and upselling skills.
• Clear, professional English communication.
• Experience using CRM or call management tools.
• Availability for U.S. working hours, including evenings and a weekend rotation.

Nice to have

• Experience in home services such as plumbing, HVAC, or electrical.
• Familiarity with ServiceTitan or similar field service tools.
• Experience in high-volume call environments.
• Membership or subscription sales experience.

Culture & Benefits

• Fully remote, full-time position with structured U.S.-hour shifts.
• Clear scripts, systems, and training.
• Ongoing coaching and performance support.
• Performance measured through call-to-booking conversion, membership close rate, CRM accuracy, call quality, and customer satisfaction.
• Potential growth into sales, team lead, or operations roles.

Hiring process

• Initial screening call.
• Interview with a hirify.global recruiter.
• Client interview followed by offer and onboarding.