Inbound Sales & Customer Service Representative (Home Services)

TL;DR

Inbound Sales & Customer Service Representative (Home Services): Managing high-volume inbound calls to convert customer inquiries into booked service appointments and membership plans with an accent on persuasive communication and objection handling. Focus on maintaining high conversion rates, accurate CRM documentation, and delivering a consistent customer experience in a fast-paced environment.

Location: Must be based in the United States

Company

hirify.global is a service-oriented company focused on optimizing customer interactions and appointment scheduling for home service providers.

What you will do

• Handle high-volume inbound calls with professionalism and confidence.
• Guide conversations to convert inquiries into booked service appointments.
• Explain and sell membership plans to customers.
• Maintain accurate records and logs within CRM systems.
• Handle objections and de-escalate frustrated customers effectively.
• Collaborate with dispatch and operations teams to ensure smooth service delivery.

Requirements

• Must be based in the United States
• Proven experience in inbound sales, call center sales, or conversion-focused customer service.
• Strong ability to convert inbound calls into bookings and handle objections.
• Clear and professional English communication skills.
• Experience using CRM or call management tools.
• Availability to work U.S. hours, including evenings and weekends.

Nice to have

• Experience in home services such as plumbing, HVAC, or electrical.
• Familiarity with field service tools like ServiceTitan.
• Background in high-volume call environments or subscription sales.

Culture & Benefits

• Structured environment with clear scripts, systems, and training provided.
• Direct impact on company revenue with clear performance metrics.
• Strong coaching and performance support for professional growth.
• Clear career progression paths into sales, team lead, or operations roles.

Hiring process

• Initial screening call.
• Interview with hirify.global recruiter.
• Client interview.
• Offer and onboarding.