Customer Success Manager (LATAM)

Location: Remote in Brazil / LATAM

Company

hirify.global is an AI-powered B2B business messaging platform that centralizes customer conversations across chat, calls, and email.

What you will do

• Guide customers through onboarding and help them maximize the value of the hirify.global platform.
• Build and maintain relationships with customers and internal stakeholders.
• Serve as a point of contact for customer issues and coordinate timely resolution.
• Monitor customer satisfaction and platform usage while supporting retention.
• Understand customer use cases and identify growth and upsell opportunities.
• Share customer feedback and insights with other departments to support product improvement.

Requirements

• 3+ years of experience in B2B SaaS Customer Success, Consulting, or Account Management.
• Experience working with international customers and global accounts.
• Fluent English and strong Spanish communication skills are required.
• Experience negotiating complex SaaS renewal contracts.
• Ability to optimize complex business processes and understand technical concepts quickly.
• Familiarity with business messaging platforms, CRM systems, and Customer Success tools.

Culture & Benefits

• Trust-based, respectful, and collaborative working culture.
• Globally distributed and diverse team.
• Fast-paced startup environment with opportunities to contribute to product and customer outcomes.
• Social events, team activities, and office entertainment.
• Competitive compensation.